We aim to ship all orders within 48 hours, unless we’ve contacted you otherwise. All parcels are sent via Evri or Royal Mail, and tracking information will be provided so you can easily follow your order’s journey.

View our shipping policy here.

We only accept returns if the item is not as described, such as undisclosed marks or holes. Unfortunately, we do not accept returns for items that don’t fit or if you change your mind. Please review item details carefully before purchasing. Return requests can be made up to 14 days after delivery, after that point we wont be able to process your return request.

View our returns policy here.

Currently, we only offer shipping within the UK on this website. However, we hope to expand to more countries in the future and will keep you updated on any changes!

To shop our collection worldwide, please contact us on our Depop page @madamsvintage !

Every item offered for sale undergoes two independent authentication checks prior to being listed. Each piece is carefully inspected, including its materials, stitching, hardware, brand stamps, date codes (where applicable), serial numbers, and other identifying features to verify its authenticity.

For additional peace of mind, you may also choose to purchase through our Vinted store and opt in to Vinted's Authentication service (where available), providing an independent authentication process before your item is delivered.

Alternatively, should you require further information regarding our authentication process or our assessment of a particular item, please do not hesitate to contact us using the enquiry form below. We will be pleased to explain our authentication process, discuss the item in detail, and answer any questions you may have before you make your purchase.

Interested in partnering with us or exploring gifting opportunities?

We'd love to hear from you. Please complete the form below with as much detail as possible, we will review your enquiry and get in touch if there's a suitable opportunity to work together /pages/partnerships